Turn more happy customers into Google reviews.

After a customer completes a job or service, they enter your review follow-up process. LeadsMono sends the initial review request and, when appropriate, a friendly reminder if they do not respond. Customers can also contact your business directly if something was not right, while the option to leave an honest Google review remains available. You complete the work. We handle the follow-up.

No. Customers enter a follow-up process rather than receiving one message and being forgotten. Depending on your setup, this can include an initial SMS or email, an appropriate reminder, your branded feedback and review page, customer issue alerts and ongoing review monitoring. We keep the sequence short and sensible so customers are not bombarded.

We set this up around the way your business already works. A completed customer can be triggered through your CRM or booking system, a simple status change, an integration, or another easy completion method we set up with you. If you do not already use a system, we can provide a simple way to tell LeadsMono when a customer is ready for follow-up.

No. LeadsMono is a managed service, not another piece of software we expect you to figure out. We build and manage the system behind the scenes. Your involvement is mainly making sure the system knows when a customer has completed their service and responding when a customer genuinely needs your attention.

They are given an easy way to tell your business what happened. Your team can be alerted so you have an opportunity to contact them, understand the problem and try to resolve it. We do not block unhappy customers from Google or only ask happy customers for reviews. Customers remain free to share their honest experience publicly.

No — and no legitimate service can guarantee that. LeadsMono makes it easier for customers to communicate problems directly with your business, giving you an opportunity to hear about an issue and address it. At the same time, consistent follow-up helps make sure satisfied customers are not simply forgotten.

Our system is designed so customers remain free to leave an honest Google review regardless of whether their experience was positive or negative. We do not hide the Google review option based on a customer’s feedback or selectively ask only satisfied customers to post publicly.

No. We can automate and manage the process of consistently asking eligible customers for genuine feedback and reviews, but the decision to leave a review — and what the customer says — is ultimately theirs. We do not guarantee a specific number of reviews, star rating, Google ranking, calls or revenue.

Yes, where appropriate. If you have an eligible database of previous customers, we can help run an initial past-customer review campaign rather than waiting only for future jobs. We will first review your customer data and determine the appropriate way to approach the campaign. This is included in Reputation + Lead Capture and Complete Lead System.

Normal review-follow-up messaging for a typical local business is included in your plan. Businesses with unusually high messaging volumes, extensive calling requirements or heavy AI usage may have additional third-party usage charges. If that applies to you, we will explain it before anything is activated — no surprise usage bill.

Not necessarily. We will look at your current phone setup during onboarding and determine the appropriate configuration for the features you are using. If your package includes missed-call text-back or other phone automation, we may need to configure a dedicated messaging or automation number or connect the system with your existing setup.

If someone calls your business and nobody answers, LeadsMono can automatically send them a text instead of simply letting the opportunity disappear into voicemail. From there, the lead can continue the conversation or be directed toward booking. It is included in Reputation + Lead Capture and Complete Lead System.

With the Complete Lead System, we can add an AI-powered website assistant trained around your business. It can answer common questions, collect lead information, help qualify enquiries and guide suitable prospects toward booking. When a conversation needs human attention, it can be handed back to your team.

The Complete Lead System includes a professionally built 2-page website focused on the essentials a local service business needs: explaining what you do, building trust and turning visitors into enquiries or bookings. It can connect with your forms, calendar, chat and follow-up system. More complex websites, ecommerce stores or additional custom pages can be quoted separately.

Usually, yes. Depending on your existing CRM, booking platform, website and phone setup, we may be able to connect directly or use a simple alternative workflow. We review your setup before onboarding. If something requires a complex custom integration, we will tell you before promising it.

Straightforward review systems can usually be set up relatively quickly once we have the information and access we need. More advanced setups involving phone systems, websites, calendars, AI or third-party integrations can take longer. We will give you a realistic setup timeline after reviewing your current setup.

No long-term contract is required for the standard monthly plans. Your service runs month-to-month and you can cancel according to the service terms.

Your LeadsMono-managed automations and ongoing services stop when your subscription ends according to the service terms. Any website, phone number, automation or other managed asset included with your package is handled according to the terms agreed during onboarding, so you know what happens before you start.

Hands-Off Reputation ($97/mo) is for businesses mainly wanting consistent Google review follow-up. Reputation + Lead Capture ($197/mo) adds missed-call text-back, booking and lead follow-up. Complete Lead System ($397/mo) adds the website, AI chat, qualification and broader automation. If you are unsure, the assessment can help identify the simplest setup that fits your business.