1. About LeadsMono
LeadsMono is a trading brand operated by ProsCommerce Ltd (“ProsCommerce”, “LeadsMono”, “we”, “us” or “our”), a company registered in the United Kingdom. References to LeadsMono generally refer to services supplied by ProsCommerce Ltd under the LeadsMono brand unless a separate written agreement states otherwise. LeadsMono services are intended for businesses and professional users.
2. Managed services
LeadsMono provides managed reputation, review follow-up, customer feedback, lead follow-up, communications, booking, website and automation services depending on the selected plan and agreed scope. Features may rely on third-party platforms, communications providers, integrations, AI services and client-supplied information.
3. Authentic reviews only
LeadsMono is not a fake-review service. Our review services are intended to help businesses follow up with genuine existing or recent customers following legitimate interactions with the business. We do not sell, buy, fabricate or submit reviews, and the service must not be used to obtain reviews from people who have not genuinely interacted with the relevant business.
Clients must not provide purchased, fabricated, scraped or unlawfully obtained customer lists for review solicitation. We do not write or post customer reviews on a customer's behalf and do not control the rating, wording or decision to leave a review.
4. Review gating and customer concerns
LeadsMono does not intentionally use review gating to suppress negative reviews or selectively provide a public review opportunity only to customers who indicate a positive experience. A customer may be offered a direct way to tell the business about a concern so the business has an opportunity to listen, respond and, where appropriate, make things right. This does not remove the customer's ability to share an honest public review where the review option is part of the workflow.
Clients acknowledge that customers may still leave negative reviews. LeadsMono does not promise to prevent, remove, hide or alter legitimate negative reviews.
5. Client responsibilities
The client is responsible for the accuracy and legality of information, customer lists, content, offers and instructions supplied to us; obtaining any consent or other legal basis required for communications; honouring opt-outs; providing lawful services to its customers; and complying with laws and industry-specific requirements applicable to its business. The client must not use LeadsMono for unlawful, deceptive, abusive, harassing or manipulative activity.
6. Messaging and communications
SMS, email, telephone and automated communications may be subject to consent, identification, opt-out, registration and other requirements that vary by jurisdiction. We may require information, registrations or workflow changes before enabling particular features. We may refuse or suspend a campaign that we reasonably believe creates legal, platform-policy, spam or abuse risk.
7. Third-party platforms
Services may depend on Google, telecommunications carriers, email providers, payment processors, scheduling platforms, hosting providers, AI providers, APIs and other third parties that we do not control. Their policies, pricing, functionality, algorithms, availability and eligibility requirements can change. We are not responsible for third-party outages, suspensions, review removals, ranking changes, rejected content or other third-party decisions beyond our reasonable control.
8. AI and automation
AI-assisted responses, chat, qualification and other automated outputs may occasionally be incomplete, inaccurate or unsuitable. Clients remain responsible for business decisions and for reviewing important communications where human review is reasonably required. Automation does not guarantee that a lead, customer or reviewer will respond or take any particular action.
9. Fees, usage charges and payment
Fees are those agreed at checkout, onboarding or in writing. Standard plans may include typical usage allowances, while unusually high SMS, telephone, AI, email or other third-party usage may result in additional charges where disclosed. Fees are due as agreed and continued access may be suspended for overdue amounts.
10. Cancellation
Unless a separate written agreement states otherwise, standard monthly LeadsMono plans may be cancelled for future billing. Cancellation does not retroactively cancel work already performed, setup already completed, resources already reserved, third-party costs already incurred or charges already processed.
11. Intellectual property and managed assets
LeadsMono and ProsCommerce retain ownership of their pre-existing systems, templates, workflows, code, methods, branding and know-how. Ownership or transfer of client-specific websites, domains, phone numbers, automations, accounts or other managed assets depends on the relevant plan and any written onboarding or service agreement. Cancellation may cause managed services and automations to stop.
12. No performance guarantee
We do not guarantee a number of reviews, star rating, Google or Maps ranking, search ranking, lead volume, calls, appointments, conversions, sales or revenue. Results depend on customer behaviour, the client's service, market conditions, third-party platforms and many factors outside our control.
13. Suspension and termination
We may suspend or terminate service for non-payment, unlawful use, abusive conduct, material breach, security risk, platform-policy risk or instructions that could reasonably expose LeadsMono, ProsCommerce, a provider or another person to harm or liability.
14. Liability
To the fullest extent permitted by applicable law, LeadsMono and ProsCommerce are not liable for indirect, incidental, special or consequential losses, lost profits, lost opportunities, loss of goodwill, third-party platform actions or losses caused by matters outside our reasonable control. Where liability cannot lawfully be excluded, our aggregate liability arising from the affected service will, to the fullest extent permitted by law, be limited to the fees paid to us for that affected service during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded or limited.
15. Indemnity
To the extent permitted by law, a client agrees to be responsible for claims, costs or losses arising from the client's unlawful use of the service, unlawful customer data, misleading content, violation of third-party rights, or instructions that breach applicable law or platform policies.
16. Governing terms
These website terms and standard LeadsMono services are governed by the laws applicable to ProsCommerce Ltd in the United Kingdom, subject to any mandatory law that applies and any different governing-law provision agreed in writing. Separate proposals, order forms or service agreements may supplement these Terms and will control where they expressly conflict.
17. Changes
We may update these Terms for future use of the website or services. Material changes affecting an existing paid engagement will be handled in accordance with the applicable agreement and law.
